Shipping

What are the delivery charges?

The delivery charge varies with products to products

We incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed on our site a minimum amount can be charged if order value is below 999, you can check the same at the time of placing the order.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that  our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The offering of the product
  • Product’s availability 
  • The destination to which you want the order shipped and the location

Are there any hidden costs (sales tax, octroi, etc) on items?

There are NO hidden charges when you make a purchase on 1st Home. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on products & order value

You do not/cannot ship to my area. Why?

Please enter your pin code on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your Pincode until the checkout stage, the Pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the We ship to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

Why is the COD option not offered in my location?

Availability of COD depends on the product’s eligibility, ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please check at the time of checkout if COD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the us.

‘Available’

We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

Do You deliver internationally?

As of now, we do not  deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

In case international shipping, please contact our customer care, if possible for that particular product, we can ship it.

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